Shipping & Returns

At Tiny Owlets, every toy is made to order — crafted with care once you place your order, not pulled off a shelf. Here's everything you need to know about delivery, order changes, and returns.

Shipping

• Estimated delivery time is between 1–2 weeks from the date your order is confirmed.
• You'll receive a confirmation message once your order is placed, and an update/confirmation call when it ships.
• Delivery times may vary slightly during high-demand periods (e.g. holidays) — we'll let you know if anything changes.

Order Changes & Cancellations

Because each toy is handmade specifically for you, we have a short window to make changes:

• You can cancel or modify your order within 24–48 hours of placing it, before production begins.
• Once production has started, we're unable to cancel or change the order, as materials and work have already gone into your piece.

To request a change or cancellation, contact us as soon as possible via WhatsApp or email.

Returns & Exchanges

Since our toys are thoughtfully crafted and made to order, we're unable to accept returns for change of mind. However, we stand behind the quality of our work:

• If your item arrives defective or incorrect (wrong product/variant), you're eligible for an exchange within 7 days of delivery.
• Items must be unused, in their original condition and packaging.

How to Request an Exchange

1. Contact us via WhatsApp or email within 7 days of receiving your order.
2. Share your order number and clear photos/video of the defect or issue.
3. We'll review and confirm the next steps. If damaged or defective, we'll arrange for a replacement to be sent.

Need Help?

We're here for you — reach out anytime:

• WhatsApp: 03362118181
• Email: contact.tinyowelets@gmail.com

Please have your order number ready when you contact us so we can help you faster.